Hope Alliance Crisis Center
Hotline and Intake Advocate
ESSENTIAL FUNCTION: Assist those affected by family and sexual violence by answering the hotline, conducting intake sessions, and accompanying survivors to hospital and court.
- Clients are assisted by a culturally competent, specially-trained, State-certified victim advocate.
- Clients’ understanding of family and sexual violence dynamics are enhanced.
- Clients are more aware of their rights as crime victims, and the options and resources available to them.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Maintain communication with others and work to fulfill the agency’s needs, priorities and objectives.
- Utilize the specialized knowledge and skills acquired through the required certification training and annual continuing education to provide individualized services.
- Provide crisis management, advocacy and case management services in-person and on the hotline. Meet with clients in Hope Alliance office, shelter, hospital, police station, and other locations as needed.
- Actively seek out and liaison with relevant community agencies and resources in order to create a continuum of services that elevates the best interest of agency clients.
- Informally assess the emotional, physical, social, and educational needs of clients.
- Autonomously determine appropriate schedule and content for each client meeting, taking into consideration agency policies and procedures, unique client needs and best practices.
- Formulate individualized service plans and weekly goals, incorporating certification knowledge and skills as well as best practices.
- Facilitate social skills and other support groups for children living in the shelter or housing programs.
- Develop and oversee the provision of all educational services to child victims. Services include needs assessments, curriculum and material maintenance, tutoring, and case management.
- Work with other agencies, including local school personnel, in order to enhance the overall well-being and educational experience of child victims.
- Manage and maintain the supplies, play and computer equipment used in the Children’s Program.
- Collect, maintain, and distribute to staff information on working with and resources for child survivors.
- Act as a positive role model for parent-child interactions, modeling positive discipline using rewards and non-physical consequences.
- Assist with recruitment, training, and supervising of volunteers and interns.
- Report any incident of child or elder abuse to the Department of Family and Protective Services and appropriate Hope Alliance staff.
- Cover monthly on-call rotation, responding to family and sexual violence victims at the hospital.
- Assist with community education efforts, and other duties as assigned by Chief Executive Officer.
- Facilitate support group and other meetings as needed.
- Attend regularly scheduled staff and team meetings.
- Understand, accept and respect agency philosophy, mission and values.
- Assist with the collection and maintenance of client data for statistical and programming purposes.
- Cover on-call rotation, responding to family and sexual violence victims at the hospital.
- Report any incident of child or elder abuse to the Department of Public and Regulatory Services and appropriate WCCC staff.
SPECIAL SKILLS AND EDUCATION:
- Must be able to successfully complete the agency-provided State Certification Training within 90 days of hire.
- Must maintain State certification by documenting annually: six hours of continuing education, the provision of 100 hours of direct services at minimum and the successful completion of a written exam and skills assessment designed to evaluate the special knowledge and skills required for continued certification.
- Bachelor’s degree in child development, psychology, social work or related field. – Experience and Certification may be substituted.
- Two years experience in a social service agency, preferably dealing with sexual assault and domestic violence issues.
- Ability to maintain and respect confidentiality.
- Experience in independent job structuring and self-directing the work.
- Experience and ability to respond in a supportive way to persons in crisis situations.
- Knowledge of domestic violence dynamics, sexual assault issues and child development.
- Familiarity with the network of social services in the greater Austin area.
- Ability to work as a team member, providing support as well as constructive feedback in interpersonal interactions.
- Sensitivity to various cultural, ethnic, and social backgrounds, values, attitudes, and languages.
- Adequate personal health, social maturity, and emotional stability to fulfill the functions of the position.
- Experience in independent job structuring.
- Effective stress coping skills.
- Excellent communication skills.
- Ability to relate to other agencies and departments, including law enforcement, as well as to supervise and support staff and volunteers.
- Ability to stoop, bend and lift 25 pounds.
- Computer proficiency in email and productivity software products.
Resumes should be CUT AND PASTED WITH JOB TITLE into an email and sent to Julie.Goble@hopealliancetx.org.