Home » Shelter Victim Advocate Supervisor – Round Rock, TX

Shelter Victim Advocate Supervisor – Round Rock, TX

Hope Alliance Crisis Center

Full-Time Shelter Victim Advocate Supervisor – 2nd Shift ESSENTIAL FUNCTION:  To supervise night/weekend/relief shelter staff, provide 24-hour shelter services and ensure that residents are housed in a safe, secure, healing and sanitary environment during their stay. 


  • Maintain communication with all Directors, staff and team members and work to fulfill the needs, priorities, goals and objectives of the agency.
  • Utilize the specialized knowledge and skills acquired through the required certification training and annual continuing education to provide individualized services.
  • Provide non-clinical supervision and direction to shelter direct service staff, volunteers, and interns. This includes, but is not limited to, exploring policy questions/conflicts, resolving ethical dilemmas, managing wait/eligibility lists, assessing community/client needs, and developing/implementing service offerings.
  • Provide intake, crisis counseling, case management, follow-up referrals in-person and on the hotline to primary and secondary victims.
  • Actively seek out and liaison with relevant community agencies and resources in order to create a continuum of services that elevates the best interest of agency clients.
  • Informally assess the emotional, physical, social, and educational needs of clients.
  • Autonomously determine appropriate schedule and content for each client meeting, taking into consideration agency policies and procedures, unique client needs and best practices.
  • Formulate individualized service plans and weekly goals, incorporating certification knowledge and skills as well as best practices.
  • Ensure an adequate level of housekeeping to provide a clean and safe environment for residents.
  • Report any needed household repairs.
  • Assure the alarm systems are armed and working properly.
  • Facilitate support groups and other meetings.
  • Admit residents into shelter on an emergency basis. This includes completing all necessary paperwork as well as advising staff back-up of any special needs of newly admitted families.
  • Develop a positive relationship with residents by creating a friendly and compassionate environment.
  • Assist with the collection and maintenance of client data for statistical and programming purposes.
  • Cover monthly on-call rotation, responding to victims of family and sexual violence at hospitals.
  • Report any incident of child or elder abuse to the Department of Public and Regulatory Services and appropriate WCCC staff.
  • Assist with community education efforts, and other duties as assigned by Chief Executive Officer.
  • Attend regularly scheduled staff and team meetings.
  • Acceptance of and respect for agency philosophy, mission, and values.


  • Must be able to successfully complete the agency-provided State Certification training within 90 days of hire.
  • Must maintain State certification by documenting annually: six hours of continuing education, the provision of 100 hours of direct services at minimum, and the successful completion of a written exam and skills assessment.
  • Bachelors degree in psychology, social work or other related field – Experience and Certification may be substituted.
  • Two years experience providing direct client services in a social service setting.
  • Ability to maintain and respect confidentiality.
  • Experience and ability to respond in a supportive way to persons in crisis situations.
  • Familiarity with the network of social services, including benefit providers, mental health, and criminal justice agencies in the Williamson County area.
  • Knowledge of domestic violence and sexual assault dynamics.
  • Sensitivity to various cultural, ethnic, and social backgrounds, values, attitudes, and languages.
  • Ability to work as a team member, providing support as well as constructive feedback in interpersonal interactions.
  • Adequate personal health, social maturity, and emotional stability to fulfill the functions of the position.
  • Experience in independent job structuring.
  • Effective coping skills.
  • Ability to stoop, bend and lift 25 pounds.
  • Excellent communication skills, public speaking experience, and staff development skills.
  • Ability to relate to other agencies and departments, including law enforcement, as well as to supervise and support staff and volunteers.
  • Computer proficiency in Word, Excel, and Publisher.