Hope Alliance Crisis Center
Full-Time Shelter Victim Advocate Supervisor – 2nd Shift ESSENTIAL FUNCTION: To supervise night/weekend/relief shelter staff, provide 24-hour shelter services and ensure that residents are housed in a safe, secure, healing and sanitary environment during their stay.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Maintain communication with all Directors, staff and team members and work to fulfill the needs, priorities, goals and objectives of the agency.
- Utilize the specialized knowledge and skills acquired through the required certification training and annual continuing education to provide individualized services.
- Provide non-clinical supervision and direction to shelter direct service staff, volunteers, and interns. This includes, but is not limited to, exploring policy questions/conflicts, resolving ethical dilemmas, managing wait/eligibility lists, assessing community/client needs, and developing/implementing service offerings.
- Provide intake, crisis counseling, case management, follow-up referrals in-person and on the hotline to primary and secondary victims.
- Actively seek out and liaison with relevant community agencies and resources in order to create a continuum of services that elevates the best interest of agency clients.
- Informally assess the emotional, physical, social, and educational needs of clients.
- Autonomously determine appropriate schedule and content for each client meeting, taking into consideration agency policies and procedures, unique client needs and best practices.
- Formulate individualized service plans and weekly goals, incorporating certification knowledge and skills as well as best practices.
- Ensure an adequate level of housekeeping to provide a clean and safe environment for residents.
- Report any needed household repairs.
- Assure the alarm systems are armed and working properly.
- Facilitate support groups and other meetings.
- Admit residents into shelter on an emergency basis. This includes completing all necessary paperwork as well as advising staff back-up of any special needs of newly admitted families.
- Develop a positive relationship with residents by creating a friendly and compassionate environment.
- Assist with the collection and maintenance of client data for statistical and programming purposes.
- Cover monthly on-call rotation, responding to victims of family and sexual violence at hospitals.
- Report any incident of child or elder abuse to the Department of Public and Regulatory Services and appropriate WCCC staff.
- Assist with community education efforts, and other duties as assigned by Chief Executive Officer.
- Attend regularly scheduled staff and team meetings.
- Acceptance of and respect for agency philosophy, mission, and values.
SPECIAL SKILLS AND EDUCATION:
- Must be able to successfully complete the agency-provided State Certification training within 90 days of hire.
- Must maintain State certification by documenting annually: six hours of continuing education, the provision of 100 hours of direct services at minimum, and the successful completion of a written exam and skills assessment.
- Bachelors degree in psychology, social work or other related field – Experience and Certification may be substituted.
- Two years experience providing direct client services in a social service setting.
- Ability to maintain and respect confidentiality.
- Experience and ability to respond in a supportive way to persons in crisis situations.
- Familiarity with the network of social services, including benefit providers, mental health, and criminal justice agencies in the Williamson County area.
- Knowledge of domestic violence and sexual assault dynamics.
- Sensitivity to various cultural, ethnic, and social backgrounds, values, attitudes, and languages.
- Ability to work as a team member, providing support as well as constructive feedback in interpersonal interactions.
- Adequate personal health, social maturity, and emotional stability to fulfill the functions of the position.
- Experience in independent job structuring.
- Effective coping skills.
- Ability to stoop, bend and lift 25 pounds.
- Excellent communication skills, public speaking experience, and staff development skills.
- Ability to relate to other agencies and departments, including law enforcement, as well as to supervise and support staff and volunteers.
- Computer proficiency in Word, Excel, and Publisher.
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