Technical Assistance Leadership Development Manager

Reports To: Director, Support to Service Providers
FLSA Status: Full Time / Non-Exempt

Purpose & Summary of Position: 

The Texas Council on Family Violence is a statewide organization representing a network of domestic violence programs that provide direct services to victims and their families and serves as the voice of victims at the state level while working with local communities to create strategies to prevent family violence. The Technical Assistance Leadership Development Manager provides oversight of technical training needs to internal team members and member organizations.  This position will support programmatic initiatives in a variety of roles.

Priority functions / Accountabilities:

  • Coordinates and manages all technical assistance responsibilities:
    • Hold monthly internal content sharing meetings with coalition staff
    • Maintain and grow database of DV and nonprofit experts/consultants
    • Develop and manage method to assess effectiveness of training, trainers, training content and delivery
    • Manage DV library and develop plan for permanent home for content
    • Update and manage web-based resource center user interface experience
  • Responds to inquiries from prospective members, active members and the general public:
    • Ensure that calls and requests for technical assistance are responded in a supportive, timely manner.
    • Develop internal procedures for training staff on DV technical support
    • Administer phone system protocol and ensure system effectiveness
  • Financial / Administrative:
    • Utilize agency’s resources responsibly.
    • Ensure timely and accurate reporting of grant activities, including contributing information for agency’s funding applications.
    • Prepare, manage, and adhere to annual budget for relevant project activities.
  • Programmatic Initiatives:
    • Brochures: Ensure availability of TCFV services brochures and dissemination to requesting organizations. Coordinate development and relevance of content.
    • Ensure timely and accurate reporting of grant activities, including contributing information for agency’s funding applications.
    • Develop, manage and coordinate SSP Volunteer and Internship program
    • Execute biannual compensation and benefits across member organizations for all positions within their organizations.
    • Organize One In the Movement, BIPP, Executive Director Development and Agency webinar needs for content development with internal teams for relevance. Manage vendor support of technical needs. Identify potential revenue generating opportunities.

Minimum Knowledge, Skills, and Abilities Required: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Thorough understanding of:

  • Knowledge of the issues and circumstances faced by those experiencing domestic violence.
  • Exceptional customer service skills
  • Excellent project management skills
  • Knowledge of best practices of crisis management and resource referrals
  • Knowledgeable about training modalities
  • Effective phone meeting facilitations
  • Excellent written and verbal communication
  • Self-starter, able to work independently, enjoys creating and implementing new initiatives
  • Dedicated, energetic and detail oriented and thrive in a dynamic environment
  • Availability to travel overnight
  • Strong team building and leadership skills to effectively coordinate coalition activities through vision, strategic planning and expertise
  • Demonstrated ability to multi-task and work under tight and/or changing timelines; disciplined time management skills to coordinate and prioritize own and others’ activities, evaluate progress and provide feedback; and to reallocate resources to complete activities within set deadlines.

Working Conditions and Environment/Physical Demands: 

Ability to read, write and converse in English, to travel as needed and tolerate prolonged sitting or standing.  Must possess the emotional and physical stamina to deal with a variety of stressful situations, such as: responding to complaints; handling difficult internal and external interactions; effectively working long and, at times, odd hours; maintaining a sense of humor throughout.

The above statements are intended to describe the general nature and minimum level of work being performed. They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position. The employee will be required to perform any other job-related duties as required by the job objectives, the Family Violence Services Manager and mission and philosophy of TCFV. 

Interested in this position? We’d love to hear from you! Complete our application and send it, along with your resume and cover letter, to Karen Smithson.

Applicants must be eligible to work in the U.S. without sponsorship. TCFV is an Equal Opportunity Employer. TCFV does not discriminate based on race, religion, color, gender identity, gender expression, sexual orientation, age, pregnancy, childbirth, family medical history or genetic information, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit and business need.