Family Violence Service Coordinator

Reports To: Family Violence Services Manager
FLSA Status: Full Time / Non-Exempt
Approved By: Director, Support to Service Providers

Purpose & Summary of Position: 

The family violence services coordinator builds relationships and develops resources that enhance capacity building and technical assistance for family violence programs and Battering Intervention and Prevention Programs (BIPP). This position coordinates and facilitates training, audits BIPPs to ensure compliance with funder guidelines and minimum standards, plans conference and training events and leads specialized projects. This position requires a high degree of professionalism, energy, adaptability and attention to detail with a strong ability to strengthen relationships, collaborate and respond to constituent needs.

Priority functions / Accountabilities:

  • Cultivates and maintains relationships with leadership at family violence and BIPPs to enhance capacity of programs to provide services to survivors and offenders. Cultivates and maintains relationships with internal staff and stakeholders to provide services to survivors and offenders. Assesses and responds to needs of local family violence and battering and intervention programs by working collaboratively with other TCFV staff and local program leadership.
  • Stays on top of current trends, innovations and best practices on a state and national level in the fields of victim services and battering intervention.
  • Responds to requests for technical assistance from regional family violence and BIPP programs and other constituents in a supportive, timely manner.
  • Proactively provides individuals and program members with current regional and statewide family violence information.
  • Coordinates annual membership meetings and regional trainings within assigned regions.
  • Develops and implements resources, events and materials that strengthen the capacity of family violence and battering intervention programs statewide.
  • Identifies local, regional and statewide programmatic needs and trends and makes recommendations for program and strategy changes and/or improvements.
  • Develops, facilitates and evaluates training sessions, technical assistance, publications, web content and other capacity building options for statewide family violence programs and BIPPs.
  • Plans, develops and coordinates statewide conferences, webinars, educational sessions and training toolkits.
  • Serves as lead on signature capacity building project by developing project vision, timeline and budget, working with sub-contractors, speakers and presenters, providing leadership within the team to involve members in completing projects.
  • Audits state-funded battering intervention programs to assess compliance to state guidelines and minimum standards.
  • Conducts research and stays current on state guidelines, offender accountability models and curricula, strategies for holding offenders accountable, and BIPPs contribution to victim safety.
  • Contributes to team efforts in the development and enhancement of audit materials and processes.
  • Evaluates compliance with state guidelines by monitoring groups, examining program files and documentation and preparing a written report.


  • Utilizes the agency’s resources responsibly.
  • Ensures timely and accurate reporting of grant activities, including contributing information for agency’s funding applications.
  • Prepares, manages and adheres to annual work plan and budget for project activities.
  • Assists in ensuring compliance with all TCFV contracts.

Minimum Knowledge, Skills, and Abilities Required: 

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations are available to ndividuals with disabilities.

  • Critical analytical skills to understand the political, social, financial and external issues affecting service providers.
  • Ability to foresee and interpret trends and the dynamic changing needs of TCFV members and to develop processes and resources to respond effectively and in a timely manner.
  • Thorough knowledge of issues and circumstances faced by those experiencing domestic violence.
  • Communication skills include a strong grasp of analyzing the audience and purpose, public speaking, and excellent presentation and written publication skills.
  • Exceptional interpersonal skills to elicit commitment to and advancement of TCFV’s mission and vision both internally and externally, and to respond diplomatically to challenging issues.
  • Strong ability to give and receive feedback with openness and respect.
  • Strong team building, leadership and project coordination skills to effectively guide statewide response to changing environments.
  • Self-starter, energetic, able to work independently, enjoys creating and implementing new initiatives and thrives in a dynamic environment.
  • Demonstrated ability to work under tight and/or changing timelines with adaptability, flexibility and attention to detail.
  • Strong time-management skills to coordinate and prioritize own and others’ activities, evaluate progress and allocate resources to complete activities with set deadlines.
  • A minimum of two years’ experience (three preferred) in domestic violence programs, which includes providing direct services to survivors and knowledge of BIPPs.
  • Bachelor’s degree in a related field or any combination of related education and experience with a documented record of the ability to perform duties and responsibilities of the position.
  • Working knowledge of Microsoft Office Suite, and demonstrated ability to learn new software as needed.
  • Bilingual Spanish language skills preferred.

Working Conditions and Environment/Physical Demands: 

  • Ability to read, write and converse in English.
  • Ability to travel overnight extensively and tolerate prolonged sitting or standing.
  • Must possess the emotional and physical stamina to deal with a variety of stressful situations, such as: responding to complaints, handling difficult internal and external interactions, effectively working long and, at times, odd hours, and maintaining a professional attitude throughout.

The above statements are intended to describe the general nature and minimum level of work being performed. They are not intended to be construed as exhaustive of all duties, responsibilities and skills required for the position. The employee will be required to perform any other job-related duties as required by the job objectives, the Family Violence Services Manager and mission and philosophy of TCFV. 

Interested in this position? We’d love to hear from you! Complete our application and send it, along with your resume and cover letter, to Karen Smithson.

***Applicants must be eligible to work in the U.S. without sponsorship. TCFV is an Equal Opportunity Employer. TCFV does not discriminate based on race, religion, color, gender identity, gender expression, sexual orientation, age, pregnancy, childbirth, family medical history or genetic information, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit and business need.